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| QUALITY MACHINE TOOLS SATISFACTION GUARANTEED |
- Quality Control system: After years of effort, Weiss has set up a quality control system to help eliminate the problem of machine being shipped from the factory in china. We have our special inspection standard for various machine tools. Our inspectors are careful to inspect every function of the machines that make up each shipment, making sure that the products we sell meet or exceed the high standards you and your customer demand.
- Products Maintenance: Weiss has professional machine tool specialists that have the ability to design and improve our products. They can provide professional support to our customers. We are always trying our best to keep this high level and the continual improvement in our products. Amongst our staff are a team of computer literate personal who can create top quality manuals supported with camera work and good comprehension of English to make the manuals easy to read and understand. This we feel is a very important part of the ongoing maintenance of the machines and parts service.
- Guarantee and Customer Service: Weiss provide the limited warranty for our customers and have access to a well stocked parts department with trained personnel to deal with parts requests with limited delay as we realize this is very important part of the machine tool business. We take on board feedback from our customers and endeavor to improve the products where we can.
- Partnership Marketing Service: Weiss take a partnership marketing policy with our customers and look at it as a long-term relationship to develop and foster the machine sales in our range. We will supply the latest literature available to try to encourage the sales of our product range.
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| HOW WE CONTROL QUALITY? |
- There are lots companies stating they have 'quality control' for their products but most only do an inspection when the goods are ready for shipment. At this stage it is hard to resolve a problem with the factory if you find something wrong! We are one of the few companies who can offer inspections not only when the machine is finished but also during the manufacturing. Our trained inspectors will stay in the factories to make sure that our standards are meet and after years of cooperation with these factories we can rely on their support, as they know they also will finish up with a more marketable product when all the checks are carried out. The inspector's job is to follow the assembly of the machines through the different processes including painting and packing. All this can guarantee that the product will meets our specifications and quality standards before it is shipped to you.
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| QUALITY GUARANTEE |
- Weiss makes every effort to assure the product we send to you will meet the high quality and durable standards.
- We guarantee every product we sell to be free of defects for a period of one year to our customers from the date of purchase. We will be glad to repair or replace any parts at no charge for any parts found to be defective within the warrantee period. This warranty does not cover parts due directly or indirectly to misuse, abuse, accidents, repairs and alterations or caused through lack of maintenance.
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